Last updated: 9/8/2026
At Maren & Co, we want you to be happy with your purchase. Please read this policy carefully before ordering.
Refund Eligibility
We offer a full refund only in the following cases:
- The item arrives damaged or defective.
- The order does not arrive within a reasonable period after the estimated shipping window.
Due to the nature of our international shipping, we do not accept physical returns or exchanges for buyer's remorse or change of mind.
Claim Window
You must notify us within 30 days of the delivery date (or the estimated delivery date, if the package never arrived). Claims made after this window cannot be processed.
How to Request a Refund
Email us at erickloeraray12344@gmail.com with:
- Your order number.
- Clear photos of the damaged item (if applicable).
- A brief description of the issue.
We'll review your request and respond within 3–5 business days.
Refund Processing
Approved refunds are issued to your original payment method via Shopify Payments and may take 5–10 business days to reflect, depending on your bank.